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Storm Ida Flooding – Information for CPC Customers

Safety is of the utmost importance to CPC and we encourage you to listen to authorities for information and instructions after flooding occurs.  We recommend that as soon as possible you reach out to your insurance carrier and/or broker to report any losses and discuss any insurance questions you may have.  For your convenience, see attached guidance on filing a flood claim.


Important Payment Address Reminder

Effective immediately, CPC is designating its lockbox as the place where payments must be sent (“Lockbox”). Please view this PDF for Lockbox address and further details.

Please note that this notice only applies to the Loan if you are not already signed up for auto-debit payment.

Questions? Please contact Portfolio Services: 212-869-5300 ext. 2

Access Your Account with Borrower Inquiry

To get started please email [email protected] and someone will get back to you with new log-on credentials for your account.

The Borrower Inquiry tool provides our customers with convenient and secure online access to a wealth of information about their loans including mortgage, escrow and reserve balances, loan status, payment history and much more. Log on from your computer, tablet or phone – your information is just a click or tap away.

*Please note that online bill payment for CPC customers is not yet available.

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