Your information at your fingertips – anytime, anywhere.


Forbearance Requests

To request forbearance, please visit CPC’s COVID 19 Response Page.

Important Payment Address Reminder

Effective immediately, CPC is designating its lockbox as the place where payments must be sent (“Lockbox”). Please view this PDF for Lockbox address and further details.

Please note that this notice only applies to the Loan if you are not already signed up for auto-debit payment.

Questions? Please contact Portfolio Services: 212-869-5300 ext. 2

Access Your Account with Borrower Inquiry

To get started please email [email protected] and someone will get back to you with new log-on credentials for your account.

The Borrower Inquiry tool provides our customers with convenient and secure online access to a wealth of information about their loans including mortgage, escrow and reserve balances, loan status, payment history and much more. Log on from your computer, tablet or phone – your information is just a click or tap away.

*Please note that online bill payment for CPC customers is not yet available.

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