Carolyn Au is Executive Vice President and Chief Operating Officer at CPC. She is responsible for Loan Closings, Servicing, Asset Management, Investor Relations and IT. She works closely with senior leadership to ensure smooth business operations and efficient systems across the organization.
A career employee of CPC, Carolyn became the Director of Portfolio Services in 2008. In this capacity, she was responsible for the operations of the Portfolio Services Division, including oversight of all loan closings and portfolio management, management of personnel, and interfacing with outside counsel, government agencies, and Field Offices. In this role, Carolyn successfully steered the Servicing team through a period of evolution for CPC, which included the adoption of new products and technology systems and the significant growth of CPC’s loan portfolio.
Carolyn previously led the Closings Department after being named Senior Vice President and Director of Closings in 1994. In this position, Carolyn oversaw all Loan Closings, as well as ongoing maintenance of the Construction and Permanent Pipelines and Portfolios.
She joined CPC in 1988 as a Loan Administrator. Carolyn received her Bachelor of Arts from the University of Southern California.